UoB IS - UniMail at Live@edu

Your student email has recently been upgraded to Office 365 which provides new features, including better support for mobile phones and tablets a newer interface, social networking and more. Learn about the changes to the Outlook Web App.

Frequently Asked Questions

What is the student email service?

The student email service is provided through a partnership between the university and Microsoft using Microsoft's Office 365 service.

Who should I contact if I have a problem with Office 365?

Microsoft have provided lots of information, if you can log in to your account, do so and look for the small blue help symbol (a circle with a question mark inside). If you can't log in to your account, or you can't find an answer there, then contact the Information Services Service Desk servicedesk@brighton.ac.uk or telephone 01273 644444.

What will my email address be?

Your email address is made from your first initial, your surname and a number to keep it unique, for example: A.Smith2@uni.brighton.ac.uk.

The shortest form of your address is your-username@uni.brighton.ac.uk, eg as2@uni.brighton.ac.uk.

If you are a BSMS student your new address will be of the form bsms123@uni.bsms.ac.uk or A.Smith2@uni.bsms.ac.uk

You will be given your email address when you first enrol at the university. If you have forgotten your email address, you can find it out by connecting to MyInfo at https://myinfo.brighton.ac.uk

Why is there a number in my email address?

To be able to guarantee addresses to all future students, we need to ensure that people with the same first initial and surname are given a different email address.

How do I get to my email account?

You can access your email by any of the following:

Clicking the email tab within studentcentral or

Brighton Students and Alumni: http://outlook.com/uni.brighton.ac.uk
BSMS Students and Alumni: http://outlook.com/uni.bsms.ac.u

Note if someone has already signed into an O365 account on the computer you are using, you will have to click the 'Sign-in with a different ID' link first.

How do I change My password?

You should always use MyInfo to change your university password. Don't use any other online links as these will NOT change your password on all systems and you will end up with different passwords on different systems.

Don't worry if you can't remember your password, just follow the forgotten password link on the MyInfo page and get a new one.

How can I forward my messages to a different personal account?

We don't recommend that you forward your university email as this can increase the chances of messages not being delivered to you. However if you need to do this,

Click here for a document which explains how to forward your mail to another email address (e.g. Hotmail, GMail etc.)

Note: The university accepts no responsibility should mail not be delivered to any external account not provided by us. If you have forwarded your email in this way, non-delivery may not be accepted as grounds for appeal in the event of a dispute.

I’m a BSMS student – will I get a university email account?

As a BSMS student, you’ll receive an email address of the form A.Smith2@uni.bsms.ac.uk

I'm a (non-taught) post-graduate research student - will I get a university email account?

If you are a (non-taught) post-graduate research student (studying for a PhD, MPhil, MRes, or equivalent), you are entitled to a mailbox on our staff Exchange email system (rather than a student one). Please contact the Service Desk for more information.

Can I email staff?

Yes, all staff addresses appear in the addressbook and include the word (staff) after their name so that you know you’re emailing a member of staff, not a fellow student or alumnus - alumni have the word (alumni) after their name.

I'm a member of staff logged into my office computer

If you are already logged into a Windows computer on campus and want to use a different account for accessing O365 you will need to use Firefox as Internet Explorer will not give you the opportunity to log in with a different account.

I can't sign in

Log out of any other Microsoft email accounts that you have open (e.g. Hotmail, Outlook, Live)
Check that you are using the correct address for the log in page:

http://outlook.com/uni.brighton.ac.uk (for Brighton students)

or http://outlook.com/uni.bsms.ac.uk (for BSMS students)

We recommend that you log into studentcentral and click on the email tab.

Please note that it is not possible to log in via www.outlook.com, www.hotmail.com, www.msn.com or www.live.com
Clear your internet cache. (Click here for how to do this).

If you continue to have problems, email our Service Desk from a personal email account (and include your email address, username and, where possible, a contact phone number). If you don't have another email account, contact the Service Desk by telephone to (01273) 644444

What are staff email addresses?

Staff email addresses are of the form initials . surname @brighton.ac.uk

Can I get email on my mobile device or smartphone?

It is possible to connect to and read/send email from a mobile device or smartphone. You can download instructions for connecting with an iPhone, iPod Touch or iPad here.

We are unable to offer specific instructions for all mobile devices and smartphones, but if you don't have one of the above devices, you may find that the instructions in that document will still help you to connect to your email with your device.

What has happened to my SkyDrive account?

All users who had a Live@EDU account before the upgrade to O365 now have two accounts:

An Office 365 account. This account is managed by the university, and is used to access all Office 365 for education services.

A personal Microsoft account. This account can be used to access existing SkyDrive content, Messenger, Zune, and Xbox settings.

There are several important differences between the personal Microsoft account and your previous Live@edu account:

- The Microsoft account is now a personal account for each user.

- This account uses the same user name and password as the Live@edu account did.

- Note: these two accounts will have the same user name

- The Microsoft account can't be administered by the university.

Got any more questions? Email ServiceDesk@brighton.ac.uk , or leave a comment below.

Exchange 2010 ( 3 items )
Early in 2011, all staff mail accounts were moved to a new Exchange 2010 service.

The most significant changes were improved facilities for mobile devices and the web client (staffmail). See below for information on the new features and facilities.

Site maintained by University of Brighton Information Services
Comments? Questions? Compliments? Complaints? Email us at docs@brighton.ac.uk

What is the student email service?

I'm a (non-taught) post-graduate research student - will I get a university email account?

I'm a member of staff logged into my office computer If you are already logged into a Windows computer on campus and want to use a different account for accessing O365 you will need to use Firefox as Internet Explorer will not give you the opportunity to log in with a different account.

I can't sign in

I'm a member of staff logged into my office computer

If you are already logged into a Windows computer on campus and want to use a different account for accessing O365 you will need to use Firefox as Internet Explorer will not give you the opportunity to log in with a different account.