by email to (or just Service Desk for staff using internal email)
The Service Desk is staffed at the following times:
08:30 - 17:00 Monday - Thursday
08:30 - 16:30 Friday
Outside of these hours a telephone service is provided 365 days of the year by NorMAN (the North-Eastern Metropolitan Area
Network Group), a service operated by Northumbria University.
NorMAN staff can answer common queries such as opening hours and directional enquiries,
university password and account related queries, connecting to e-mail on and
off campus and central systems availability. If they are unable to resolve your
enquiry in full at the time, details will be returned to the IS Service Desk for
follow up during the next working day.
The Service Desk was previously known as the IT Helpdesk.
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