|I am Mac user. I can no longer send or receive email using Entourage. What should I do?
There are at least two possible causes for this:
- You need to have Entourage upgraded to the latest version. Contact the helpdesk to arrange a technician visit. Meanwhile you can use the new improved staffmail via the web service (https://staffmail.brighton.ac.uk) to access and manage your email and calendars. See document is756 for help.
- On 12th January the university standardised the form of email addresses for all staff to the .brighton.ac.uk format. (Some staff still had the short .bton.ac.uk format.) As Entourage stores the address in the Account details, this information needs to be updated. You can do this yourself, from Tools menu. Select Accounts/Mail tab/Edit Accounts/Personal Information. If you need help, contact the Helpdesk (ext 4444)
Note you will not be able to see your personal folders when using staffmail via the web. However, you can still view your personal folders with your old Entourage application. Once your Entourage application has been upgraded, you will be able to see you personal folders alongside your inbox.