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Talk to your creditors

If you are having difficulties then contact your bank or lender as it might be possible to work something out. Act early to avoid interest or charges building up.

Work out a reasonable offer to each creditor. Don't worry if the offer seems small – it's better to offer a regular small amount you can realistically afford rather than a larger offer you won't be able to keep paying.

Never ignore letters from your creditors. Open them and respond, even if this is to explain why you cannot afford repayments – ignoring letters won't make the problem go away. Don't give up trying to agree an offer even if creditors are difficult.

Deal with priority debts first. These include your rent, council tax and gas and electricity as the consequences of not paying these could be serious.

See if you can renegotiate your non-priority debts.

How to deal with debts

  • Rent/mortgages
    • You can request a mortgage holiday with your bank and ask them for a month when you don't pay.
    • Talk to your landlord and suggest giving them a post-dated cheque for when funding/wages are paid.
    • Pay what you can up front with the remainder to follow.
  • Utility bills
    • Contact the utility company and negotiate a payment plan with them.
    • Pay what you can up front with the remainder to follow.
    • Keep them informed if there will be a delay in getting payment.
    • Southern Water Trust Fund might be able to help you with your water bill from Southern Water. More information is available at: www.southernwater.co.uk
  • University fees
    • Contact the finance department directly – you may be able to negotiate a payment plan.
    • If you have not applied for a tuition fee loan and you are eligible, contact us.
  • Council Tax debt
    • If you are liable to pay Council Tax and you are in arrears with your payments, liaise with the Council Tax department direct.
    • Contact us without delay. We will be able to advise you on all possible options.