News

Student support wins top award

Published 7 March 2012

Student Services is pleased to announce that after an assessment this week, they have achieved the Matrix Standard for their delivery of advice and guidance.

This is the third consecutive time that the standard has been achieved by the department, highlighting the commitment of the teams involved to continue to deliver high quality support to University of Brighton's students and staff.

Left to right: Registrar and Secretary Carol Burns with Head of Student Services Karen Jackson and Student Services Information Manager Rachel Page.

Head of Student Services, Karen Jackson, said: "Achieving an external quality assessment for Student Services shows students, staff, and internal and external partners that we deliver high quality information, advice and guidance which is reviewed, evaluated and developed on an ongoing basis. For this set of revised standards we had to show not only what we do, but how we measure success and the impact and value of our work.

"I believe this type of assessment enables both the service and the university to have justified confidence in what we provide to students. It also gives staff (despite the hard work) a real opportunity to reflect on what we are doing and to continuously improve. It was a fantastic team effort and thanks to all the staff and students who took part in the assessment."

Matrix Standard

For more information on the Matrix Standard visit www.matrixstandard.com.

Student Services

For more information on the work of Student Services visit http://staffcentral.brighton.ac.uk/studentservices and www.brighton.ac.uk/studentlife.