Chris Dutton MBA
Assistant Head of School
contact:
Sport and Service Management
Darley Road
Eastbourne
BN20 7UR
Telephone: +44 (0)1273 643623
Email: C.J.Dutton@brighton.ac.uk
Biography
Chris has been with the University of Brighton since 1995 when he established the schools retail marketing and management degree programme. Prior to this, he spent 12 years gaining retail management experience with J. Sainsbury PLC which included a number of years as a Store Manager.
Chris, is an Assistant Head of School: Business and International Relations focusing on the School’s economic and social engagement as well as national, European and international partnerships. Chris has successfully bid for a number of prestigious grants including Interreg 111a and three Knowledge Transfer Partnerships, one of which focused on the retail outlets of Rick Stein. He has recently turned his attention to the charity retail sector with a successful KTP application to work with St Wilrid’s Hospice. Other research has included work for the Institute of Customer Service, Siemens and numerous small enterprises.
Chris's research interests include retail operations, retail marketing, customer service, service quality and knowledge exchange and has presented his work at a number of conferences around the world.
Affiliations
- Member of the Institute of Grocery Distribution
Scholarly activities
Conferences
- 2005 Facilitating Learning in Higher Education, University of Brighton
- 2005 Institute of Customer Service. October
- 2004 11th International Conference: Recent Advance in Retailing and Services Science, Prague, Czech Republic. July 10th – 13th.
Research Publications
Dutton, C. and Ells, H. (2007) Knowledge transfer partnerships and staff development: the case of the seafood Restaurant (Padstow) Ltd. The Higher Education Academy: Hospitality, Leisure, Sport and Tourism Network.
Carpenter, S., Dutton, C. and Kentsley-Holt, J. (2007) The role of the tutor in delivering module via 'E-learning' The Higher Education Academy: Hospitality, Leisure, Sport and Tourism Network.
Ells, H., Dutton, C. and Frost, P.E. (2006) Excellence in managing the business-to-business customer relationship Institute of Customer Service, Colchester, UK.
Frost, P.E., Dutton, C. and Ells, H. (2006) Service technologies: developing strategies Institute of Customer Service, Colchester, UK.
Dutton, C. (2003) Mentoring: the contextualisation of learning - mentor, protégé and organisational gain in higher education Education + Training, 45 (1). pp. 22-29. ISSN 0040-0912
Dutton, C. and Ells, H. (2001) Conference Review: 8th International conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Service Studies, (EIRASS), Vancouver, Canada, June 2001 The European Retail Digest (31). p. 50.
Dutton, C., Woodward, K. and Parfitt, G. (2001) Mentoring: A tool to contextualise learning for service industry students In: 8th Recent Advances in Retailing & Services Science Conference, 16-19 July 2001, Vancouver, Canada. (Unpublished)
Arnold, A., McLean, M. and Dutton, C. (2000) The Road to Empowerment at Sainsbury's In: Oldfield, B., Schmidt, R., Clarke, I., Hart, C. and Kirkup, M., eds. Contemporary Cases in Retail Operations Management. Macmillan Press Ltd, Hampshire, UK, pp. 117-124. ISBN 0-333-76481-1
