Chris Dutton MBA
Assistant Head of School
contact:
Sport and Service Management
Darley Road
Eastbourne
BN20 7UR
Telephone: +44 (0)1273 643623
Email: C.J.Dutton@brighton.ac.uk
Biography
Chris has been with the School of Service Management since 1995 when he was charged with establishing the schools retail marketing degree programme. Prior to this, he spent 12 years gaining retail management experience with J. Sainsbury PLC which included a number of years as a Store Manager.
Chris, who is a Principal Lecturer, has held a number of roles within the school and is currently the Acting Deputy Head of School. With expertise in course and module design Chris has been an influential addition to the schools development team. Since 1998 he has been an Associate Lecturer at Surrey University and was recently appointed as External Examiner at the University of Westminster.
Chris's research interests include customer service, service quality and business ethics. Chris has gained an MBA and is currently studying for a PhD. Chris also is involved in a number of key consultancy contracts for the University and works closely with a number of European partners.
Affiliations
- Member of the Institute of Grocery Distribution
Scholarly activities
Conferences
- 2005 Facilitating Learning in Higher Education, University of Brighton
- 2005 Institute of Customer Service. October
- 2004 11th International Conference: Recent Advance in Retailing and Services Science, Prague, Czech Republic. July 10th – 13th.
Research Publications
Dutton, C. and Ells, H. (2007) Knowledge transfer partnerships and staff development: the case of the seafood Restaurant (Padstow) Ltd. The Higher Education Academy: Hospitality, Leisure, Sport and Tourism Network.
Carpenter, S., Dutton, C. and Kentsley-Holt, J. (2007) The role of the tutor in delivering module via 'E-learning' The Higher Education Academy: Hospitality, Leisure, Sport and Tourism Network.
Ells, H., Dutton, C. and Frost, P.E. (2006) Excellence in managing the business-to-business customer relationship Institute of Customer Service, Colchester, UK.
Frost, P.E., Dutton, C. and Ells, H. (2006) Service technologies: developing strategies Institute of Customer Service, Colchester, UK.
Dutton, C. (2003) Mentoring: the contextualisation of learning - mentor, protégé and organisational gain in higher education Education + Training, 45 (1). pp. 22-29. ISSN 0040-0912
Dutton, C. and Ells, H. (2001) Conference Review: 8th International conference on Recent Advances in Retailing and Services Science, The European Institute of Retailing and Service Studies, (EIRASS), Vancouver, Canada, June 2001 The European Retail Digest (31). p. 50.
Dutton, C., Woodward, K. and Parfitt, G. (2001) Mentoring: A tool to contextualise learning for service industry students In: 8th Recent Advances in Retailing & Services Science Conference, 16-19 July 2001, Vancouver, Canada. (Unpublished)
Arnold, A., McLean, M. and Dutton, C. (2000) The Road to Empowerment at Sainsbury's In: Oldfield, B., Schmidt, R., Clarke, I., Hart, C. and Kirkup, M., eds. Contemporary Cases in Retail Operations Management. Macmillan Press Ltd, Hampshire, UK, pp. 117-124. ISBN 0-333-76481-1
