Dr Steven Goss-Turner
Assistant Head of School
contact:
Sport and Service Management
Darley Road
Eastbourne
BN20 7UR
Telephone: +44 (0)1273 643637
Email: S.P.Goss-Turner@brighton.ac.uk
Biography
With his first degree from the University of Strathclyde in Hotel Management, Steven worked for nearly 20 years in the hotel sector, mostly with Forte Hotels, attaining the position of Training Director. He joined the University of Brighton in 1991, and has since taught, researched and written in the main subject area of human resource management in the service sector, with particular emphasis on the hospitality industry. He completed a Masters degree in Human Resource Development at Portsmouth University, and has recently been awarded a Doctor of Philosophy (University of Brighton) for a programme of study on the relationship between organisational culture and labour turnover within the licensed retail sector.
Within the School of Service Management, he has held positions within industrial placements, admissions and course leadership, becoming the Deputy Head of School in 2000, and Acting Head since September 2005. He is closely involved with the region's business community and is the current Chair of Eastbourne Education Business Partnership.
Scholarly activities
Steven has been the author or co-author of six books on the subject of human resource management, notable 4 editions of the book, "Managing People in the Hospitality Industry", published by Croner (last edition 2002), and in 2005, "Human Resource Management in the Hospitality Industry", co-authored with Michael Boella and published by Elsevier Butterworth-Heinemann.
He has had a number of refereed journal articles published, including in the Human Resource Management journal, articles that largely followed a research project into human resource issues in multi-site hospitality businesses.
Research Publications
Boella, M.J. and Goss-Turner, S. (2005) Human resource management in the hospitality industry: an introductory guide Butterworth-Heinemann Ltd., Oxford, UK. ISBN 0750666366
Goss-Turner, S. (2003) You old smoothie! Hospitality in Focus (9). pp. 14-15. ISSN 1460-3527
Goss-Turner, S. (2002) Staff turnover: An occupational hazard Hospitality in Focus (5). pp. 20-23. ISSN 1460-3527
Goss-Turner, S. (2002) Managing people in the hospitality industry Croner, UK. ISBN 185524649X
Goss-Turner, S. (2002) Multi-site management: HRM implications In: D'Annunzio-Green, Norma, Maxwell, Gillian A. and Watson, Sandra, eds. Human resource management: international perspectives in tourism and hotel management. Thomson Learning, London, UK, pp. 118-130. ISBN 0826457657
Goss-Turner, S. (2000) The accountability question Catering Magazine (14). pp. 15-17. ISSN 1460-7506
Goss-Turner, S. and Jones, P. (2000) Dimensions of Multi-Unit Hospitality Management Tourism and Hospitality Research, 2 (1). pp. 51-66. ISSN 1467-3584
Goss-Turner, S. and Jones, P. (2000) Multi-unit management in service operations: alternative approaches in the UK industry Tourism and Hospitality Research, 2 (1). pp. 51-66. ISSN 1742-9692
