Building relationships to support the service industry
The University of Brighton, School of Service Management (SSM) has formed business partnerships with a range of organisations both nationally and internationally. The main focus for business partnerships has been to provide knowledge and expertise to support innovation and strategic decision-making. Whether designing customised learning programmes or advising on long-term business strategies SSM deploy the highest calibre of people.
SSM offer a range of services to business including;
- Market research on current and future trends
- Business support for implementing long-term strategies
- Problem-solving and managing the innovation process
- Knowledge transfer within and between industries
- Management development
- Applied research projects
- Specialised expertise in the tourism, travel, retail, hospitality and events sector
Talent, Knowledge and Experience characterise SSM. Here are a few of our success stories:
Talent
SSM designed and developed the AirMiles Travel Academy enabling AirMiles Ltd to improve the quality of service through the development of its core staff.
Working in partnership with 8 service providers on a ‘Welcome Sussex’ project SSM provided management development expertise for the hospitality industry. The project was funded by the Learning Skills Council.
Knowledge
SSM managed a ‘Healthy Lifestyle Cluster’, business network, funded by South East England Development Agency. The main aim was to bring together small and medium sized local businesses, and local authorities to problem-solve and work together. As part of the programme workshops were facilitated to enable knowledge transfer between academics and a range of participants from local organisations.
The Institute of Customer Service commissioned two research projects from SSM. ‘Service Technologies: Developing Strategies’ and ‘Customer Service in the B2B arena’; recently published by the ICS.
Experience
UNESCO contacted SSM to assist in the development of an education tourist strategy for Nigeria. Working with the Nigerian Board of Technical Education SSM designed and implemented primary research to assess the level of education required for an improved tourist infrastructure.
SSM completed evaluation studies for Eastbourne Borough Council on their tourist events: Eastbourne Tennis. Extreme Sports, Airbourne, Magnificent Motors and the Beer Festival..
What they say about us.
"Following our involvement with you on Welcome Sussex, I am happy to confirm that Tourism South East have worked together with the School of Service Management on a project for the designing and delivering of a training programme specifically related to the Sussex hospitality sector.
We have found their contribution to be extremely helpful and invaluable."
Sue Gill, Head of Skills and Training, Tourism South East
"The team at SSM offer the ICS a creative and innovative approach to applied research. The work they have done for us is of significant value to our members."
David Parsons, Chief Executive, Institute of Customer Service
"We approached SSM as one of the leading providers of travel education in the UK. They were instrumental in helping us establish our award winning AirMiles Academy and provide excellent educational support tailored to our specific needs."
Christine Hartland, Academy Manager, The AirMiles Travel Company
ProfitNet
SSM is currently involved in ProfitNet, a learning network set up to help companies share, increase and apply knowledge. ProfitNet is funded by East Sussex Area Investment Framework.
- [ProfitNetFlier.pdf]
File type: PDF document | File size: 212 Kb
Download the ProfitNet Flier
Springbarn Farm
Chris Dutton and Harvey Ells are working on a Knowledge Transfer Partnership with a leisure based business in Kingston, East Sussex to develop a rural retail brand and launch, develop and optimise a retail outlet offering farm produce and other locally-produced products to visitors and the community. www.springbarnfarm.com
