5 My login email address/password doesn't work.
In order to access your online account you need to supply your email address and password so that the system can authenticate and confirm your identity. Therefore your email address and password must exactly match the information we have held in our system.
The most common reasons for not being able to log in are because you have either entered your email address, password or both incorrectly. Check to make sure that the information you supplied is correct and remember that passwords are case sensitive.
If you know that your email address is correct and you simply can't remember your password, follow the procedure for resetting your password.